This training is designed for individuals who want to work in the growing field of mediation, participate in mediation as an advocate, or apply these dispute resolution skills to a current career field. This includes attorneys, arbitrators, human resource professionals, ombudspersons, directors, managers, planners, union representatives, and anyone who wants to learn conflict resolution skills for professional, personal, and community benefit.

UDR's Basic Mediation Training is approved by the Utah Court system and satisfies the training requirement for mediators wanting to be included as a basic level mediator on the Utah Court Roster of Mediators. The Utah State Board of Continuing Legal Education has approved this workshop for 36 hours of CLE credits, which includes 2 hours of ethics and 1 hour of Professionalism and Civility. Our commitment is to teach not just a model for solving problems, but how to use this process to help people change how they handle conflict. This five-day workshop covers the following topics:

•Negotiation Styles and Strategies

•Sources of Conflict

•Conflict Management Styles

•Stages and Phases of the Mediation Process

•Convening the Mediation

•Communication Skills: Listening and Use of Questions

•Writing Agreements

•Managing Cultural Differences

•Ethical Dilemmas in Mediation

Please go to www.utahdisputeresolution.org for registration information.